To support the delivery of operational services, the Flood Forecasting Centre (FFC) is taking the lead in a programme of development work, designed to ensure that we continue to improve and enhance our capabilities now and in the future. Our development programme is co-ordinated with other research and development activity at the Environment Agency and the Met Office. The FFC is committed to identifying and getting the relevant scientific developments into operational use as quickly as possible.
As well as taking forward new techniques we work hard to improve the communication of our flood forecasting information to Category 1 and 2 responders. We use customer feedback to make these improvements which include streamlining our products, increasing use of web-based systems and conference calls before and during floods.